Alton Towers U-turn on disability pass terms after backlash
Merlin Entertainments were trialling a change to the pass, which restricted people with ADHD, autism and anxiety from using it
Last updated 24 hours ago
Merlin Entertainments has U-turned on plans to change the rules on its disability queuing system at its attractions, including at Alton Towers and Legoland Windsor.
Last week, the company planned to change the eligibility terms for its Ride Access Pass, which allows quicker access and a non-queuing option.
They said people who have "difficulty with crowds" would not be able to use the pass in a new trial, only those with "difficulty standing," "level access" or "urgent toilet needs" would be.
Now, Merlin have backtracked after criticism from those with autism, ADHD and anxiety.
The pass is also used at Chessington World of Adventures; The London Eye; Thorpe Park; SEALIFE; Warwick Castle; Madame Tussauds; Shrek's Adventure! London; Legoland discovery centres; The Dungeons; and Cadbury World.
"We are sorry"
Rob Smith, the Chief Operating Officer of Merlin Entertainments, say they've taken the feedback on-board: "after receiving extensive feedback from you all, with diverse and opposing views put forward, we believe it's important to pause and fully reflect on what you've shared.
"This means we will not be proceeding with the trial at this time, and we will continue to accept the Difficulty with Crowds access symbol for RAP.
"For those who were impacted by our recent announcement, we are sorry."
Mr Smith said the reason they were considering changes to the pass was because "we genuinely want it to work better for the guests who need it most."
He noted pressures on the system and growing demand.
A consultation has been launched involving the community, accessibility experts, and industry partners.