New passenger assistance points installed at two Teesside train stations
It's designed to be clear, easy to find spaces for passengers to meet staff members
New passenger assistance points are being installed at two Teesside train stations to make it easier for disabled passengers to access their trains.
TransPennine Express say their new meeting point at Thornaby is clear, easy-to-find spaces where customers can meet a member of staff ready to help. Middlesbrough is getting one with installation soon.
They form part of the operator’s Passenger Assistance service, which provides additional support for customers who may need help when travelling—such as assistance at stations, boarding trains, or making connections.
This support can be booked in advance or requested on the day, either online, via the Passenger Assist Transreport app, or by phone.
While each meeting point may vary slightly by location, all Passenger Assistance Meeting Points are designed to be easy to identify and include clear signage and seating.
Emma Teale, Head of Inclusive Customer Experience & Partnerships for TPE said: “Passenger Assistance meeting points are about giving customers confidence from the moment they arrive at the station.
“We know how important it is to feel assured that help will be there when it’s needed, and these clearly defined spaces make that much simpler.
“It’s a practical change, but one that can have a meaningful impact on how people experience their journey.”
The meeting points form part of TPE’s wider Passenger Assist Improvement Programme, focused on making accessible travel more visible, inclusive and consistent from start to finish.
Details on how customers can book Passenger Assistance can be found on the train operator’s website.