Adult social care satisfaction in Redcar and Cleveland higher than national average
The council scored above the national average in 13 indicators
A satisfaction survey on adult social care recording the experiences of users and carers has seen Redcar and Cleveland Council score highly compared to the national average.
The Adult Social Care Outcomes Framework is a published set of indicators taken from national data returns and an annual satisfaction survey produced by the Local Government Association.
It allows performance in adult social care to be compared across councils in a national benchmarking exercise.
An annual report by cabinet member for adults, Councillor Lisa Robson referenced the results for 2024/25 which showed the council scoring above the national average in 13 indicators, the same in one and worse in five.
Cllr Robson said: “The council recorded the sixth highest satisfaction rating from carers regarding social services out of 154 councils and the tenth highest satisfaction rating from adults who use services with their care and support.
“This is a fantastic achievement and demonstrates the incredible work of everyone involved in adult social care in Redcar and Cleveland.”
Last July adult social care services in Redcar and Cleveland were given an overall rating by the Care Quality Commission of ‘requiring improvement’.
The CQC judged categories assessed out of four – a score of one demonstrating significant shortfalls and four being of an exceptional standard.
The council was given a three for the way it assessed people’s needs; safeguarding, and learning, improvement and innovation.
But it scored no higher than two in the remaining categories which were supporting people to lead healthier lives; equity in experience and outcomes; care provision, integration and continuity of care; partnership and communities; safe pathways, systems and transitions, and governance, management and sustainability.
The council subsequently said in a statement it did not believe the overall rating it had been given fully reflected the positive findings that had been identified in the inspection carried out.
The assessment said there were “challenges” in delivering adult social care in one of what was regarded as one of England’s most deprived areas, but despite this leaders were committed to addressing people’s needs by developing preventative strategies to help reduce their requirement for more formal support.
The council already had an improvement plan in place which was refreshed following the inspection findings.
Adult social care provides essential support for adults with disabilities, mental health issues, or illnesses.
Key services include personal care (washing/dressing), occupational therapy, residential care homes, supported living, day care activities, and support for carers.