Stoke-on-Trent partners renew pledge to tackle anti-social behaviour
Stoke-on-Trent City Council, Staffordshire Police and partner agencies have renewed their commitment to supporting victims of anti-social behaviour (ASB) by signing the ASB Help Pledge.
Last updated 11th Feb 2026
The pledge sets out how organisations will work together to ensure reports of ASB are taken seriously, acted on quickly and followed through.
It brings together partners including the city council, Staffordshire Police, the NHS and registered social housing providers to improve responses and strengthen support for victims across the city.
Councillor Duncan Walker, Cabinet Member for Safer and Resilient Communities at Stoke-on-Trent City Council, said:
“Anti-social behaviour can have a real and lasting impact on people’s lives. This pledge makes it clear that concerns will be listened to and acted on. Residents are not alone – their concerns will be listened to and there are clear routes to report issues, access support and request a case review if problems persist.”
Chief Inspector Laura Davies, force lead for ASB, added:
“We are committed to tackling ASB and by signing the pledge today, we have committed to ensuring best practice is embedded in all ASB cases. Alongside local partners such as ASB Help, we will support and give a voice to any victim of ASB.
“We do not underestimate the effects that ASB has on local communities, and I would encourage any victims to report issues to us, either by calling 101 or using Live Chat on our website.”
Residents experiencing ASB are encouraged to report it as soon as possible so agencies can assess the situation and take appropriate action.
Examples of ASB include persistent loud noise, intimidation, verbal abuse or threats, vandalism or damage to property, misuse of alcohol in public places, graffiti, harassment or hate-related incidents.
Ways to report ASB:
Online: www.stoke.gov.uk/ASB
Telephone: Customer Access on 01782 234234
Email: [email protected]
If a resident is not satisfied with how their report has been handled, they can request an ASB Case Review (previously known as the Community Trigger).
The review brings together the council, police, NHS partners and housing providers to assess how the case has been managed and agree further action.
Staffordshire Commissioner for Police, Fire and Rescue and Crime Ben Adams said:
“My office has worked closely with partners to achieve the standard required for the ASB Help Pledge. It demonstrates the positive work being done across Staffordshire to show our commitment to supporting victims of anti-social behaviour."
"The ASB Case Review process can be invaluable in giving victims a voice and helping them seek support to address issues that can be harmful to individuals, businesses and our wider communities.”
Victims, or someone acting on their behalf, such as a family member, councillor or MP, can request a review and may be invited to attend a meeting to explain how the ASB has affected them.
Applications for an ASB Case Review can be made online via Staffordshire Police: www.staffordshire.police.uk/information-services/community-trigger
Alternatively, applications can be submitted in writing to:
Longton or Hanley or Central Disclosure Unit, Staffordshire Police HQ, Weston Road, Stafford, ST18 0YY