Good ratings for both University Hospital Coventry and the Hospital of St Cross in Rugby
The Care Quality Commission (CQC) has delivered Good ratings for both University Hospital, Coventry, and the Hospital of St Cross in Rugby.
The findings come after routine inspections of University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, which runs both sites, in September and November 2024.
The CQC report found that leaders were capable, compassionate and inclusive, and had a strong vision and strategy for the Trust aligned to all its plans and objectives.
UHCW Chief Executive Officer, Professor Andy Hardy, said staff were thrilled that both hospitals had maintained the rating earned at the last inspection in 2019.
“We are delighted the CQC have recognised the high levels of expertise and compassion amongst our teams,” said Professor Hardy.
“Our aim is to provide high-quality care to the people of Coventry, Warwickshire and beyond and these ratings are affirmation of the amazing work carried out here.
“Whilst the report contains so many positives, there is always room for improvement and we will continuously strive to enhance all aspects of the Trust’s services with our partners across Coventry and Warwickshire.
“We would like to thank everyone who works for the Trust for the pride they show in delivering the best patient experience possible.”
Inspectors looked at how well-led the Trust is, as well as medical care, children and young people, surgery, and urgent and emergency care services at University Hospital and surgery services at the Hospital of St Cross.
Medical care has again been rated good, as has surgery services at both hospitals. The ratings for children and young people and urgent and emergency care services have moved from good to requires improvement.
The Trust says comprehensive action plans will be created to address focus areas identified.
These include work, set to start from Monday 18th August, to expand the waiting room in the Emergency Department.
The CQC report recognises that pressures across the wider healthcare system can affect people’s experiences in urgent and emergency care and acknowledges the Trust cannot resolve these on its own.
CQC Deputy Director of Operations in the Midlands Amanda Lyndon said: “During our well-led inspection we found compassionate leaders who put people at the heart of their decisions.
“We spoke to many people who had positive experiences of using services. By listening to feedback and taking action, the Trust showed commitment to providing services that meets local population needs and making changes that improved people’s experiences.
“While we found some breaches that needed addressing, people told us staff treated them with kindness and respect. They were pleased with the treatment they received and felt safe.
“Overall, staff and leaders should be pleased with our well-led assessment and the many positive findings from our service inspections.”