Inspectors praise Cornwall Fire and Rescue Service for improvements, but say work's still needed
Inspection praises progress and highlights areas for growth
Last updated 7 hours ago
A new report highlights several areas where Cornwall Fire and Rescue Service could improve, while also acknowledging some of its successes.
The inspection reviewed ten key areas of the service's performance, focusing on effectiveness, efficiency, and staff welfare.
While Cornwall's service is good at some aspects, such as protecting the public, there's room for growth in others.
The inspection found that the service needs clearer guidance in its prevention efforts, particularly in carrying out home fire safety checks.
The report also highlights staff lack sufficient training to handle large emergencies, including terrorist attacks.
Although the service has improved facilities in fire stations to be more inclusive, further progress is needed to make them suitable for all staff, supporting better recruitment and retention.
We've been told efforts have been made to improve communication between leadership and staff, such as through conferences and updates, but clearer direction is still needed.
The review did show staff often feel disconnected from leaders, pointing to a need for better two-way feedback and stronger performance management.
On the positive side, Cornwall Fire and Rescue Service is doing well in areas like public protection, and new initiatives are helping, such as a programme aimed at reducing fire-setting behaviour.
Currently, the service costs more per head of population compared to the national average, with a workforce of 177 full-time firefighters and 385 on-call firefighters spread across 31 stations with 43 fire engines.
Cornwall Fire and Rescue Service's response
Cornwall Fire and Rescue Service say it is pleased with its latest inspection report from His Majesty’s Inspectorate, highlighting significant progress made recently.
The service has been rated good at tackling fires and emergencies thanks to its innovative risk-sharing system, which keeps everyone safe.
They say the report also notes ongoing collaboration with police, health services, and housing authorities.
Efforts to improve and modernise the service include investments in staff focused on prevention and protection.
Inspectors have acknowledged that the service is ready for new laws following the Grenfell Tower tragedy.
The service is already addressing areas needing improvement spotted during the last inspection, held six months ago.
These improvements are guided by the new Community Risk Management Plan, operational since April 2026, which helps handle and manage risks in Cornwall’s unique environment.
Cornwall Council is providing an extra £3 million this financial year to enhance the service further. This money will fund training, adopt new fire standards, and boost resources for home fire prevention, as well as support businesses with new legislation.
There are plans to update vehicles, equipment, IT systems, and improve community fire stations over the next four years.
Kathryn Billing, Chief Fire Officer, shared:
“This report shows the hard work and dedication of our team in making these important improvements."
“There is still work ahead, and our Community Risk Management Plan serves as the framework to continue bettering our service with a focus on Protection, Prevention, and Response.”
Councillor Thalia Marrington from Cornwall Council stated:
“This report is very encouraging and shows the efforts made to improve the service over the last two years."
“We’ve invested £3 million this year in Cornwall Fire and Rescue Service to support our fire prevention and protection teams."
“We will keep supporting the service to focus on improvements and ensure it’s ready to protect Cornwall now and in the future.”