Fewer South Holland tenants happy with how council handles anti-social behaviour complaints
Satisfaction has fallen below the council's own target, new survey figures show
Fewer tenants in South Holland are satisfied with how complaints about anti-social behaviour are being handled, according to the district council's latest tenant survey.
Members of South Holland District Council's cabinet were told that satisfaction with anti-social behaviour case handling has fallen from 69% in 2024-25 to 52% in 2025-26.
That is below the authority's own benchmark of 57%.
The survey showed the number of tenants who said they were very satisfied or fairly satisfied with the council's handling of anti-social behaviour dropped from 128 out of 524 respondents in 2024/25 to 97 out of 551 respondents in 2025/26.
Officials said dissatisfaction was most prominent among younger tenants, those living in flats and one-bedroom properties, and in areas with higher levels of reported anti-social behaviour.
At a meeting on 29th September, the leader of South Holland District Council, Nick Worth, a Conservative councillor for Holbeach Hurn, said the authority is looking for ways to address the issue.
"If there are any points there where we can improve, then obviously we'll look at that," he said.
"It's obviously a much wider remit but, certainly, if there's anything that will benefit ASB more widely then we'll take those points on," he said.
The council said a new anti-social behaviour policy was introduced in June, and support sessions are also being targeted in areas where dissatisfaction was identified.
Satisfaction with communal areas also down
At the same meeting, members were told satisfaction with the cleanliness and maintenance of communal areas at council properties has fallen from 81% in 2024/25 to 71% in 2025/26.
The number of respondents who said they were very satisfied or fairly satisfied dropped from 84 out of 104 respondents in 2024/25 to 79 out of 110 respondents in 2025/26.
The council said this feedback mainly relates to concerns about ground maintenance, such as how often grass is cut on communal land, rather than the cleanliness or upkeep of communal areas inside flats or sheltered community centres.
Vicky Cherry, service director for housing at the South and East Lincolnshire Councils Partnership, said officers are analysing the data to understand the issue, and will look at improvements based on the feedback received.