Norfolk care home rated 'inadequate' by Care Quality Commission
A recent report has revealed parts of the environment at West Wood Care Home were not clean, and medicines were not always given on time
West Wood Care Home in Sheringham has received a Care Quality Commission (CQC) rating of 'inadequate' - something which the home says it 'strongly disagree with.'
The residential care home provides support to older and younger people living with a physical disability, sensory impairment or dementia. The service can support up to 70 people, but at the time of inspection last year, there were only 30 residents in the home.
The report, released on Friday, outlined that peoples safety and wellbeing were not always appropriately assessed or planed for:
'Care plans, risk assessments and daily records contained gaps and errors. These failings put people at an increased risk of harm and inappropriate care.'
It also expressed concerns over staffing, suggesting that staff were allowed to work excessively long hours, 'which placed staff and the people they support at risk.'
The report also read: 'Medicines were not always given on time or as prescribed,
'Parts of the environment were not clean and we identified some shortfalls in respect of appropriate facilities and technology,
'People did not always receive person-centred care and support and were not always treated with respect. People were not always supported to make informed choices.'
However, a spokesperson from West Wood Care Home, told us that governance has been strengthened since the inspection and a company-wide Dementia Strategy is now in place.
They added: “We take all feedback from the Care Quality Commission extremely seriously, however, on this occasion, we strongly disagree with their assessment of our home. We have been in sustained contact with the CQC since the inspection six months ago, and they are fully aware of our position.
“Nevertheless, we remain committed to continuous improvement and to ensuring the highest standards of care for our residents. Since the inspection, we have strengthened our governance and oversight through the introduction of an electronic incident management system and an electronic audit platform.
"We have also welcomed a new Home Manager into post, and launched a company-wide Dementia Strategy, which is being actively supported through onsite training.
The home says it remains 'fully committed to delivering the highest quality of care to our residents and we look forward to the CQC returning to reinspect the home imminently.'