Bobbi AI transforms policing access six months after launch in Thames Valley and Hampshire

Thames Valley Police (TVP) and Hampshire & Isle of Wight Constabulary (HIOWC) are celebrating six months since the introduction of Bobbi, their AI virtual assistant, which is revolutionising community access to policing services.

Launched in November 2025, Bobbi is the first technology of its kind used in UK policing, offering a supplementary service alongside traditional contact methods for individuals preferring to interact with a virtual assistant for non-emergency enquiries.

It has quickly established itself as a reliable contact method, with the public rating their experience 4.6 out of 5.

In its first six months, Bobbi has facilitated about 200 non-emergency conversations daily, with nearly 45% resolved without staff intervention.

For the non-resolved enquiries, Bobbi securely facilitates the appropriate routing.

The technology supports around 14,000 public contacts annually, freeing over 3,200 hours for staff at TVP and HIOWC contact centres.

With increasing demand, it remains crucial that staff time focuses on emergencies and complex, sensitive issues.

Bobbi not only improves efficiency but also enhances safeguarding measures, identifying at least one high-harm offence daily since its inception that requires escalation.

On average, it detects two cases involving violence against women and girls each day and escalates them for immediate intervention, ensuring trained staff respond effectively.

Mike Lattanzio, Chief Digital and Information Officer for the Joint Operations Unit at TVP and HIOWC, stated, “This is a pioneering moment in policing. Bobbi has allowed us to rethink how we manage non-emergency demand, offering the public more choice in how they contact and interact with us, and ensuring our officers and staff can focus on the people and situations that need them most.”

Bobbi has notably impacted by engaging individuals who may hesitate to contact police otherwise, offering discreet and always-available channels to ask questions, seek advice, or report concerns.

Supporting multiple languages, it improves accessibility for diverse communities.

One instance involved a young person seeking advice over a high-risk domestic situation via Bobbi, who quickly escalated the concern, enabling officers to de-escalate the incident efficiently.

Shortly after Bobbi's launch, TVP received gratitude from a parent who, unsure about school-related difficulties, benefited from Bobbi's advice and relevant signposting.

Mike Lattanzio explains that Bobbi is addressing the common reluctance to report issues, stating, “Bobbi is quietly changing that by offering a new way for communities to contact us that didn't exist before.”

For questions Bobbi can't answer or when users request human interaction, the chat redirects to Digital Desk operators.

By processing routine enquiries, Bobbi reduces administrative strain, enabling officers to prioritise urgent calls better.

Reflecting on the progress, Mike Lattanzio commented, “This is where AI can be a game-changer in the services that protect our communities."

Bobbi utilises Agentforce, Salesforce's agentic AI platform, operating on closed-source data provided by TVP and HIOWC.

Confidentiality of shared data remains protected within the forces.

Bobbi's successful first half-year heralds a significant change in delivering policing services, integrating technology with human expertise for enhanced public protection.

Continued development is underway to expand Bobbi’s capabilities across communities.

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