Improvements in Suffolk’s special needs services reported but challenges remain

New findings from education watchdogs reveal continued issues in service delivery

Author: Cameron GreenPublished 28th May 2026

Suffolk County Council's efforts to enhance its special educational needs and disabilities (SEND) services are yielding improvements, according to a new report by Ofsted and the Care Quality Commission (CQC).

The recently released report evaluates progress following a January 2024 investigation that highlighted widespread systemic failures within the system.

One notable advancement is the improved completion rate of education, health and care plans (EHCPs) within the statutory 20-week period.

By March, approximately 80 per cent of plans met the deadline, significantly surpassing the national average of just over 46 per cent and showing a remarkable turnaround from two years prior when only 17 per cent were completed on time.

Sarah-Jane Smedmor, Suffolk County Council's executive director for children and young people’s services, attributed this progress to the reduction of backlog cases.

Despite these improvements, the watchdogs have identified ongoing challenges, including delays in service delivery, poor communication, and imprecision in some cases, affecting parents and carers.

Ms Smedmor voiced her confidence that recent and upcoming changes would ensure better support within the next year for children and young people.

“Our teams and partners have worked really hard and continue to do so to improve how we deliver SEND services," she said.

"The quality has improved, but we know that there’s still a long way to go to make sure that every family receives that consistency.”

Although the council has no immediate plans for increased investment, additional funding may be pursued based on service demand.

Stronger Partnership Needed

The council collaborates with the Norfolk and Suffolk ICB, schools, and the Suffolk Parent Carer Forum to deliver SEND services.

The 2024 report emphasized the necessity for improved partnership efforts to enhance experiences and outcomes for children with SEND.

Inspector feedback today acknowledged strengthened leadership but noted that progress remains insufficient.

Ed Garratt, NHS Norfolk and Suffolk ICB's chief executive, said: “We recognise that greater consistency and stronger partnership working are still needed.

We are committed to continuing to work closely across health, education and care to deliver joined-up, easier-to-navigate and high-quality support.”

Ms Smedmor also highlighted initial staffing challenges due to demand but assured that resources are now adequate to meet needs.

She added: “We fully acknowledge that there is more to do, especially in strengthening how we work together strategically and ensuring consistent experiences for children and families.”

Upcoming Government Changes

The latest report follows announcements about forthcoming Government changes to the SEND system.

Ms Smedmor expressed hope for these changes to improve service outcomes for children and young people, cautioning that immediate results should not be expected.

Planned modifications include a new legal requirement for schools to establish Individual Support Plans (ISPs) for all SEND children, with yearly reviews and support classified into 'targeted' and 'targeted plus' categories.

From 2035, EHCPs will be reserved for the most complex cases, while current EHCP holders will undergo reassessment upon transitioning to primary or secondary school from 2029.

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