Care Quality Commission puts Suffolk care home into special measures
The Red House Welfare and Housing Society care home has been rated as 'inadequate'
The Care Quality Commission has put a Suffolk care home into special measures, rating it 'inadequate'.
The Red House Welfare and Housing Society was inspected back in June. At the time of inspection, 28 people were living at the home.
Among several concerns, the CQC's report found that the home had not always made referrals to health care professionals promptly, medicines were not always stored securely or safely and that staff reported a 'culture of bullying'.
As well as the overall rating, CQC has downgraded the ratings for safe, effective, and responsive from good to inadequate.
The special measures involve close monitoring to ensure people are safe while they make improvements. These measures also provide a structured timeframe so the management of the home understand when they need to make improvements by, and what action the commission will take if they aren't able to make it happen.
Hazel Roberts, CQC deputy director of Adult Social Care in the East of England, said:
“When we inspected the service, we found failing leadership who allowed a poor culture to become normalised resulting in a significant decline in the care people received, putting them at risk.
“Leaders hadn’t ensured care plans or risk management was good enough resulting in some people coming to actual harm. One person suffered a urinary tract infection because they weren’t being given enough to drink, while another person experienced extreme discomfort requiring external medical intervention related to their bowel movements due to neglectful care."
“A member of staff admitted to us they had to rush care because of low staffing levels. Another said they didn’t have time to talk to people."
“We were concerned that not all incidents weren’t being recorded or reported, including safeguarding concerns, and the registered manager confirmed there was no analysis to identify causes and trends to recent incidents from happening again."
“We’ve told leaders where they must make immediate and substantial improvements, and we’ve placed the service in special measures to keep people safe while changes are made.”
We have approached the Red House Welfare & Housing Society for comment.