Staffordshire residents encouraged to support loved ones during digital landline switch
Family and friends can help older people stay safe and connected
Families in Staffordshire are being urged to support older friends and relatives in transitioning to digital landlines, as the UK prepares to retire its ageing copper network by January 2027.
This transformation marks a shift to modern digital landlines, bringing benefits such as clearer call quality and enhanced protection against spam and fraud.
Staffordshire County Council is actively participating by disseminating information and guiding residents towards further assistance with the transition.
For most individuals, the switchover is straightforward, involving simply connecting phones to broadband routers instead of wall sockets if broadband is already in place.
However, those utilising telecare equipment like pendant alarms and fall detectors may require additional support, necessitating prompt responses to communication from landline providers.
For residents without internet access, a landline-only option will be available.
Martin Rogerson, Cabinet Member for Health and Care at Staffordshire County Council, emphasised the importance of maintaining landline connections, especially for older individuals who rely on them for reassurance, family contact, and emergency support.
"Martin Rogerson said: “For many older people, a landline is their connection to family and friends, a source of reassurance and, in some cases, a vital link to emergency support. That's why we're asking people to take a few minutes to check in with parents, grandparents, neighbours and friends.
"It’s vitally important to ensure that their landlines keep running smoothly. The system is being upgraded to newer digital technology that offers more safety features, like scam-call screening, and even offers the option for 3-way conversations."
He encouraged people to understand the changes, check their equipment, and engage with providers to ensure smooth connectivity and independence.
As most customers will receive contact from their providers up to four weeks prior to the switch, it is crucial for residents using telecare equipment to reach out themselves for necessary checks or upgrades.
Martin added advice on avoiding scams during the transition: "One of the most important messages we want people to remember is that the switchover itself is free. No legitimate provider, council service or health organisation will ever ask for bank details to upgrade a phone line. If something doesn't seem right, stop, take a moment and seek advice before sharing any personal information."
For additional information, BT customers can visit BT's Connected Together page where they may register for free webinars. Staffordshire County Council offers further insights on their Gigafast Staffordshire webpage.