Staffordshire Police prepares for 'busy period' and boosts contact staff

Staffordshire Police is strengthening its force contact centre by recruiting 15 new staff members to improve service as the busy summer season approaches.

The contact centre operators handle 999 emergency calls, 101 non-emergency calls, and live chat enquiries, serving as the primary point of contact for the public.

Currently, 88 per cent of emergency calls are answered within 10 seconds, with an average response time of 8.83 seconds. Compared to the previous year, the force has handled 901 more emergency calls.

Chief Constable Becky Riggs said:

"Our contact centre is one of the most critical parts of our service, acting as the main link between our communities and frontline officers in times of need. Over the past 12 months, we have worked hard to improve our contact performance to meet growing demand. However, we recognise there is more to do, and continued investment is essential if we are to provide the best possible service to victims."

Staffordshire's Commissioner for Police, Fire & Rescue and Crime Ben Adams emphasised the importance of quick response times and effective issue resolution, welcoming the initiative to maintain a well-trained team.

He said the initiative ensures prompt responses to crime reports and shows commitment to effective resolution.

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