Somerset trampoline park 'told boy to leave' because of his Down's syndrome
A woman's made the allegations about Flip Out Somerset.
Last updated 25th Mar 2025
A Somerset trampoline park has been accused of telling a 12-year-old boy that he had to leave because he has Down's syndrome.
Billie Jacobs said a staff member at Flip Out Somerset used derogatory language about her brother - but the park have denied it.
Flip Out Somerset say they "simply wanted to ensure safety to a child".
Ms Jacobs said she visited the centre near Wellington, Somerset, on 9 February with her son and her family.
A spokesperson for Flip Out Somerset said: "The health and safety of our customers is of the utmost importance to us at Flip Out Somerset. We are committed to ensuring that all our guests have a fun and safe experience at our indoor adventure park.
“When guests with Down’s Syndrome visit Flip Out Somerset, we inform them that we follow the guidelines issued by the British Gymnastics Association and the Down’s Syndrome Association.
“These guidelines recommend that, before participating in activities at Flip Out, individuals with Down’s Syndrome obtain confirmation from a GP or paediatrician that they have been screened for Atlanto-Axial Instability using the screening test developed by the British Gymnastics Association. Written approval confirming fitness to participate, signed by a GP or paediatrician, must be provided before engaging in any trampolining activities.
“A young boy with Down’s Syndrome visited Flip Out Somerset. On this occasion, during the check-in process with his parent or guardian, our requirement for medical clearance was unfortunately not communicated. We take full responsibility for this oversight and sincerely apologise for the error.
“However, it is important to note that the parent or guardian did sign the waiver, which clearly states that medical approval is required for participation.
“While the young boy was using the equipment, a member of staff politely approached him and asked if he could direct them to his parent or guardian, which he did. As part of our duty of care to all customers, the family was asked to provide the necessary screening documentation. Unfortunately, this could not be provided at the time.
“Regrettably, the situation escalated, which led to the police being contacted.
“We want to make it absolutely clear we do not tolerate discrimination in any shape or form, and we are currently conducting an internal investigation into the various allegations that have been raised, so we currently can’t comment any further."