Pilot booking system coming to six recycling centres in Wiltshire
People will soon be able to book appointments for visits at the Devizes, Lower Compton, Melksham, Purton, Salisbury, and Stanton St Quintin sites
Wiltshire Council is set to introduce a pilot booking system at six of its Household Recycling Centres (HRCs) to help reduce queuing and improve the customer experience.
Starting from 8th September, residents will be able to book appointments for visits beginning on 14th September at the Devizes, Lower Compton, Melksham, Purton, Salisbury, and Stanton St Quintin sites.
The initiative aims to manage demand and lessen disruption for nearby communities and businesses. It will allow residents to book a 30-minute slot up to one week in advance, with some same-day appointments available.
According to Wiltshire Council, the introduction of the booking system will not affect existing opening hours, permit requirements, or accepted waste types.
Cllr Paul Sample JP, Cabinet Member for Environment, Climate, and Waste said, "We want our Household Recycling Centres to provide the best possible experience for residents. By managing demand more effectively, we expect to reduce queues, make visits more convenient and lessen the impact on surrounding communities and local businesses.
"The pilot is about improving how the service operates, but the service itself is not changing. Residents will still be able to dispose of the same types of waste; opening hours will remain the same and any existing permit requirements will continue to apply.
"We'll be promoting the new system over the coming months and encourage residents to find out more and plan ahead before the pilot begins in September."
Residents are encouraged to use the online booking system wherever possible. Those unable to access or use the online service can contact Wiltshire Council's Rubbish and Recycling line for assistance in making a booking.