North Norfolk MP urges improved prescription access for vulnerable patients
Older and disabled patients face barriers to ordering repeat prescriptions
North Norfolk MP Steff Aquarone is calling for stronger protections for patients struggling to order repeat prescriptions without internet access or visiting their GP in person.
Concerns were raised by older and disabled residents who have difficulty obtaining their medication, with some surgeries reportedly refusing telephone orders despite NHS guidance recommending alternative arrangements.
Steff has contacted the local NHS Integrated Care Board and commissioned independent research to investigate the disparity between guidelines and GP practices.
The findings reveal that GP contracts do not specifically mandate telephone requests for repeat prescriptions, although practices are encouraged to consider individual circumstances.
Steff Aquarone stated that patients shouldn't need a smartphone or transport access to receive their medication, and emphasised the need for straightforward alternatives for vulnerable individuals.
He is urging the NHS Norfolk and Suffolk Integrated Care Board to clarify what alternatives exist for those who can't order online or in person, and how these are enforced.
Steff is also seeking intervention from the Government to strengthen GP contractual requirements for remote prescription ordering, ensuring accessibility for all patients.
He added that his priority is making sure no-one is left unsupported due to technological advancement, and that he is committed to addressing reported issues and advocating for change.
We have contacted NHS Norfolk and Suffolk Integrated Care Board for comment.