Norfolk care home deemed "inadequate" strongly disagree with CQC
Care Quality Commission found care home in Sheringham " inadequate" following inspection 6 months ago.
West Wood Care Home in Sheringham received a CQC rating of inadequate this week.
The residential care home provides support to older and younger people living with a physical disability, sensory impairment or dementia. The service can support up to 70 people, but at the time of inspection, there were only 30 residents of the home.
The report, that was relased this week, outlined that peoples safety and wellbeing were not always approproatly assessed or planed for:
"Care plans, risk assessments and daily records contained gaps and errors. These failings put people at an increased risk of harm and inappropriate care."
It also expressed concerns over staffing, suggesting that staff were allowed to work excessively long hours, " which placed staff and the people they support at risk"
The report also read:
"Medicines were not always given on time or as prescribed,
Parts of the environment were not clean and we identified some shortfalls in respect of appropriate facilities and technology,
People did not always receive person-centred care and support and were not always treated with respect. People were not always supported to make informed choices"
However, a spokesperson from the care home, told us
"We take all feedback from the Care Quality Commission extremely seriously, however, on this occasion, we strongly disagree with their assessment of our home."
Since the inspection six months ago, the same spokesperson said
"Since the inspection, we have strengthened our governance and oversight.
We remain committed to continuous improvement and to ensuring the highest standards of care for our residents."
West Wood Care home looks forward to the CQC returning to reinspect the home immenently.