Water supply restored to most Spalding customers
The pressure may be slightly lower as repair works continue
Anglian water have confirmed that many customers should now have running water, but the pressure may be slightly lower while recovery work continues.
A number of people have been without water after four water mains burst earlier this week. Spalding Grammar School also had to remain closed as the new term started as Anglian Water were unable to guarantee the supply would be restored in time for lessons.
The company have now released the following statement:
“We’re so sorry that many customers in Spalding have been without water since Wednesday afternoon. The vast majority of customers’ taps should now be running, although some will experience lower or higher pressure than normal while the network recovers. This was due to four successive burst water mains, likely caused by ground movement. When pipes burst, it can affect water pressures across the whole local network, which is likely why there were further bursts following the first two on Wednesday."
"While we despatched our teams out quickly to get things back to normal as fast as possible, the complicated nature of this repair meant it took far longer than we’d hoped to get the damaged pipes replaced and get the water supply back on."
“While the supply was interrupted, we delivered bottled water to priority customers. We are investigating reports on social media that some people who are registered as on our priority service register did not receive bottled water as planned. If you would like to apply for priority services in future or know someone who would benefit you can apply through our website Apply for priority services.
“Early this morning (Friday 5 September) we restored mains supply to the vast majority of affected customers. After a series of bursts like this, customers in the area might experience low pressures while the network settles. The tap water can also look cloudy. This is harmless and caused by millions of tiny air bubbles. If you leave the water to clear in a glass or run your tap for a bit it will soon disappear.
They also confirmed that when any of their customers’ water supply is interrupted for 12 hours or more, they automatically pay a statutory compensation payment through the Guaranteed Service Standards (GSS) scheme.
They determine which customers are eligible for this based on modelling data, which shows us exactly who was affected and how long for. You don’t need to contact Anglian Water as the compensation will be automatically be applied to customers Anglian Water accounts.
They added:
“Once again, we’re really sorry for the inconvenience we’ve caused over the last few days. Our team is working as quickly and safely as possible to repair and reopen the local roads we’ve closed, and get the small number of properties that are still affected back on water. We’d like to thank our customers in Spalding for bearing with us while we make things right.”