Improved accessibility at Herne Bay Station

A £6m investment in improving the accessibility of a station in Kent has been completed.

It now means the station is much easier to use for customers who are wheelchair users, have limited mobility, or people travelling with heavy luggage, bicycles and pushchairs.

Work on the project began in at the end of November 2023 and was completed in March 2025.

The project involved the installation of two new, 16-person lifts, each of which provides step free access to each platform from the main entrance of the station and down to platform level.

The existing subway at the station is to be retained and will remain open to customers.

The station remained open throughout the work, meaning that there was no impact on how passengers access the station.

Final testing has been completed and the lifts are now open to customers.

David Davidson, Network Rail’s Kent Route Director, said: “I’m delighted that we’ve been able to open our latest Access for All scheme at Herne Bay which will provide step-free access to those in wheelchairs, or with pushchairs or heavy luggage to be able to reach their trains.

“We want our railway to be as inclusive as possible and Access for All is opening up travel by rail to more and more people. Herne Bay just the latest station to be completed with more to come across our network over the next few years. Work has also started on a major scheme at Hither Green, and another project at Shortlands is set to be completed in the coming weeks.”

Steve White, Southeastern’s Managing Director, said: "It’s great to see the lifts now open for our customers at Herne Bay, ensuring more people can travel independently and with confidence. The timing is perfect with Easter and the busy summer season ahead for this popular station.

“This scheme supports the strong increase in the number of passengers with accessibility needs choosing rail travel. Encouragingly, the majority are now travelling as turn-up-and-go customers, without needing to pre-arrange assistance.

"We know we still have much more to do to create a fully accessible railway. That is why we are dedicated to working with our Alliance partner, Network Rail, to bring forward more Access for All schemes, alongside our complimentary station work to provide more accessible toilets and other customer facilities. To provide easier access from platform to train, we are also working to replace our aging Metro trains with a more modern and accessible fleet.”