North Yorkshire older adults increasingly engage with digital therapy
NHS initiative underscores benefits of online mental health tools
A NHS digital innovation initiative has seen significant progress in older adults engaging with online therapy tools in North Yorkshire. As part of a trailblazing project, North Yorkshire Talking Therapies was selected in early 2025 as one of four national sites to help people aged 65 and over improve confidence in using patient online tools and digitally enabled therapies (DETs).
Rebecca Morley, team manager and trailblazer lead, unveiled that 78% of surveyed older adults emphasised the importance of mental health and expressed willingness to seek help. Of 240 respondents, 96% used technology at home, though some cited hesitations due to age, confidence, or accessibility issues.
Throughout the 100-day challenge, the number of older adults completing DETs rose from 5% to 7%. Rebecca noted, “Attendance data indicated stronger engagement with video appointments as they proved more convenient for many older adults.”
A standout testimonial came from Hazel, 72, who appreciated virtual appointments for allowing her to feel comfortable while discussing her mental health: "Initially I was a bit mistrustful. I was thinking ‘I’m not too sure about this, but once I had met Lauren, everything was fine.”
“Lauren explained everything to me, and I found it easy to actually get on board with the instructions to join the appointment.”
“I could talk freely rather than having to get myself ready as I feel a bit anxious going to an appointment. I found it a lot easier because I could be me, I could sit here in my jumper, I could sort of be quite happy talking about myself in my own house; relaxed in my own domain.”
The team is exploring ways to make computer-based cognitive behavioural therapy (CBT) feel more personal, focusing on collaboration and expanding online video call assessments. A new information pack is being developed to prepare service users for assessments.
Rebecca highlighted the lasting impact of the initiative, stating, “The learning gained through the Digital Innovation Trailblazer will help us build a more inclusive and accessible service, particularly focusing on older adults across North Yorkshire.”
The initiative contributes to increased patient choice and reduced inequalities by ensuring appropriate support is available, whether online or offline.