Essex Police expect more 999 calls this summer - and they want people to take non-urgent issues to their live chat and website
999 operators in Essex handle over 900 calls every day - which is set to increase this summer
Essex Police are urging the public to use their Live Chat service for non-emergency situations this summer, allowing emergency lines to stay accessible for urgent calls.
Live Chat, available 24/7 on Essex Police’s website, connects users with trained call handlers who can assess their needs and provide the necessary assistance.
Chief Inspector Stuart Rawlings of the Contact Management Command has highlighted its importance in preserving the availability of 999 lines.
He explained that summer is typically a hectic period for police activity due to increased social events and potential incidents arising from larger gatherings.
In the first two weeks of May 2026, Essex Police recorded approximately 700 chats per week, with expectations of rising usage as summer progresses.
He said the force handles over 900 999 calls a day.
Rawlings said, “If callers stop, think and choose the right way to contact us, we can all help ensure those in genuine emergencies get through to us quickly.”
He added, "My team do an incredible job. I’m really proud of the results they achieve because it’s challenging work but so important we get help for people in their most difficult moments every day."
"I’d like to thank those already using our Live chat service. It helps keeps our phone lines clear for 999 calls where there’s an immediate danger to someone or there’s a crime in progress."
The Live Chat service, which has operated since 2020 and round the clock since 2024, is a means to provide immediate access to trained professionals.
For urgent matters, including dangerous behaviours such as driving under the influence, Live Chat remains a discreet way to report concerning situations.
Head of Roads Policing Adam Pipe stressed the risks associated with drinking or taking drugs before driving, urging the public to report potentially unsafe drivers via Live Chat.
Pipe warned that drugs and alcohol can impair judgement even the next day, making reckless actions potentially deadly.
“Sometimes you might not feel able to challenge a friend, but if you’re worried they’re going to do something dangerous you can use Live Chat to let us know discreetly,” Pipe said.
“If you think someone is about to drive after drinking or taking drugs, speak up – a quick message via Live Chat could save a life.”
Data from 2026 reveals 19 fatal collisions, pushing police to continue targeting unsafe driving practices.
Pipe encouraged public cooperation, noting that “Through our work as part of the Safer Essex roads Partnership, we’re continuing to make Essex’s roads safer.”
Their live chat and reporting features are available on their website.