Cornwall initiative helps people stay healthy and saves NHS £11 million
Community hubs reduce demand on health services and offer local support
Last updated 3 hours ago
An innovative health network in Cornwall, involving the NHS, Cornwall Council, and voluntary groups, has saved the NHS an estimated £11.6 million over a year by providing early support in local communities.
As reported by healthcare volunteering charity Helpforce, the Community Gateway and Hub Network addresses various health and wellbeing needs locally, thus reducing pressure on GP practices, emergency departments, and ambulance services.
Significant personal benefits have been reported by people using this service, with individuals stating they feel happier, less lonely, and better equipped to manage their health and wellbeing.
Aisling Crombie, Director of Nursing at NHS Cornwall and Isles of Scilly ICB, highlighted the programme's impact: “We are seeing first-hand how the Community Gateway and Hub Network supports our residents across the county, helping them to stay well and maintain their confidence and independence in managing their own health.”
Strong Local Support
The network includes over 50 community hubs offering assistance on issues ranging from mental health to long-term conditions and social connections.
Additionally, a seven-day-a-week Community Gateway phone line aids users by connecting them to appropriate services.
Helpforce’s research showed that without such resources, 24% of attendees would have seen a GP, 8% would have opted for hospital care, and 6% would have called 999, all contributing to the estimated savings.
Impactful Outcomes
The evaluation from Helpforce also highlighted wellbeing improvements among participants:
- 88% felt less isolated
- 93% reported enhanced mood
- 85% had improved self-esteem
- Confidence in managing health increased from 59% to 88%
One of the users, 72-year-old Tess Patten from Penzance, shared her experience at the Pengarth Hub: “Suddenly I had caring people to talk to, and support was on hand if I needed it,” she said.
Tess found renewed confidence, managed her finances better, and avoided a decline she feared would lead to a hospital visit.
Future Implications
Cornwall’s model aligns with the NHS 10-Year Plan, which aims to boost neighbourhood health by shifting more care into communities.
Rae Hall, CEO of Volunteer Cornwall, recognised the programme's success, saying: “Cornwall’s communities are our greatest asset. Together with the Community Gateway, they have helped avoid more than £11 million in NHS costs in one year.”
To access the Community Gateway, people can call 01872 266383 or email [email protected]
The service operates from 8am to 8pm, seven days a week, including holidays.
Find your nearest community hub via Volunteer Cornwall's website.