Warning against Amazon impersonation scams in Avon and Somerset
Fraudsters are said to be using convincing tactics to steal money and personal information
Avon and Somerset Police have issued a warning for the public to stay vigilant in light of rising reports of fraudsters impersonating Amazon to steal money and personal information.
The scams involve criminals making unsolicited phone calls to victims, claiming that costly items like new mobile phones are being purchased through their Amazon accounts.
These callers may assert the need to verify transactions or suggest that the account has been hacked, offering to "fix" the issue.
In reality, the scammers aim to gain access to the victim's device, online banking, or Amazon account.
Amy Samotyj, the Fraud Protect Officer for Avon and Somerset Police, highlighted the increase in these scams and their convincing nature.
"We're seeing a noticeable increase in reports of criminals impersonating Amazon, and these scams are becoming increasingly convincing," Amy Samotyj said.
"Fraudsters are skilled at creating a sense of urgency and panic, often claiming your account has been compromised or that someone is making expensive purchases in your name. In that moment, it's easy to act without stopping to think.”
Amy Samotyj emphasised the significant financial and emotional impacts on victims.
“Victims can lose large sums of money, have their personal information compromised, and often feel embarrassed or distressed afterward,” she said.
She urged the public to recognise warning signs and take precautions: "If something doesn't feel right, pause, verify the information slowly, and speak to someone you trust. By sharing this warning with friends and family, we can help prevent more people from becoming victims."
Protecting Yourself
Criminals may persuade victims to download remote access software onto their devices, giving them control to view online banking details, transfer funds, or place orders using the victim's Amazon account.
In some cases, victims are asked to provide a one-time passcode sent to their phone, allowing scammers illegal access to their Amazon accounts or other services.
To protect yourself:
- Never download remote access software after receiving an unexpected phone call.
- Review your Amazon purchase history directly through your account.
- Only contact Amazon through its official website or app.
- Never share a one-time passcode with anyone.
- Be cautious of anyone trying to create urgency or pressure to act swiftly.
- If uncertain, end the call, take time to deliberate, and consult someone you trust.
Anyone believing they've been scammed or compromised should immediately contact their bank through 159.
Suspected fraud can be reported online via Report Fraud or by calling 0300 123 2040.
Fraudsters often impersonate recognized organisations because people tend to trust familiar names.
Amazon will never ask for software downloads to resolve an account issue or request a passcode disclosure over the phone.
Avon and Somerset Police encourage sharing this warning widely to prevent further victims.
Those suspecting fraud should contact their bank without delay and report incidents to Action Fraud online or via 0300 123 2040.