Berkshire urged to help keep 999 free for emergencies during red heat health alert
Crews say the heatwave is pushing them to their limits, and calling for non-urgent issues could slow help for those in serious need
Residents in Berkshire are being urged to think carefully before dialling 999 amid red and amber heat-health alerts this week.
The South Central Ambulance Service NHS Foundation Trust (SCAS) has warned that the hot weather could lead to increased demand on emergency services.
Following an increase in 999 calls during May's shorter heatwave, SCAS has emphasised that people with less serious illnesses and injuries may experience longer waits as ambulance teams focus on life-threatening emergencies.
Mark Ainsworth, the executive director of operations at SCAS, said:
"Periods of extreme heat always place additional pressure on ambulance services.
"We expect to be exceptionally busy over the coming days and, as always, our priority will be to reach the most seriously ill and injured patients first."
Ainsworth stressed the importance of not calling back to ask about ambulance arrival times:
"We understand that this can be frustrating and worrying, but we would ask people not to call 999 back simply to ask for an estimated time of arrival, or ETA, of the ambulance they’re waiting for."
According to Ainsworth, calls about ETAs can obstruct operators from addressing emergencies.
Alternative Transport to Hospitals
SCAS also advises that, when possible, people should seek alternative travel to hospitals:
"If you are advised to attend an emergency department and are able to get there yourself, or a friend or family member can take you, please do so."
Ainsworth added that notifying SCAS if an ambulance is no longer required helps redirect resources to those in greater need.
Precautions During Hot Weather
To stay safe during high temperatures, SCAS recommends the following:
• Avoid excessive alcohol intake to prevent dehydration.
• Stay hydrated and seek shade when possible.
• Exercise in the coolest parts of the day, such as early morning or late evening.
• Wear sunscreen and suitable clothing outdoors.
• Check on vulnerable individuals, including older people, young children, and those with health conditions.
SCAS warns that heat exhaustion symptoms like dizziness, headaches, and nausea can lead to heat stroke, a severe medical emergency.
Water Safety Concerns
With teenagers completing exams, SCAS has also raised concerns about open water risks:
Ainsworth explained the dangers of cold water shock and emphasised caution, particularly among young people.
He said: "Even on the hottest days, water temperatures can remain surprisingly cold. Entering cold water suddenly can trigger cold water shock, causing an involuntary gasp reflex, rapid breathing, and loss of swimming ability."
Support for Staff
SCAS credits its frontline teams, emergency operations staff, and volunteers for their service during the heatwave.
Measures to assist crews in harsh temperatures include hydration access, welfare breaks, and guidance on safe working conditions.
"Our staff continue to do an incredible job in very challenging circumstances," Ainsworth added.
For more information on managing hot weather conditions, visit the NHS website: Heatwave: how to cope in hot weather - NHS