Hertfordshire Police adopt new AI platform to crack down on shoplifting and retail crime
Around £190,000 worth of stock has been stolen from retailers in the past few months
Police in Hertfordshire are strengthening its approach to tackling retail crime through the adoption of a crime intelligence platform that enables retailers to report non-violent crimes like shoplifting in a structured, efficient manner.
Auror allows large retailers to securely share detailed information with police, including images of offenders, witness statements, and CCTV footage, thereby supporting investigations into retail and more serious crimes.
Superintendent Jamie Fowler said: "Auror empowers retailers to take an active role in tackling crime on their premises, and the intelligence they provide enables us to take faster, more targeted action against those responsible."
By linking incidents and identifying repeat offenders through artificial intelligence, Auror is aimed to be especially effective in combating organised crime groups targeting retailers.
The Stevenage Neighbourhood Policing Team have been utilising the system to address a series of shoplifting incidents, resulting in charges against two men connected to thefts across Boots stores in England and Wales.
Between 16th January and 2nd April 2026, approximately £190,000 worth of stock was stolen during 43 reported thefts, with Boots employing Auror to gather substantial intelligence aiding arrests.
Supt Fowler adds: "Ultimately, the software helps us build stronger cases for the Crown Prosecution Service (CPS), and I would encourage retailers to use Auror to report non-violent crimes such as shoplifting."
The initiative is backed by the Office of the Police and Crime Commissioner, who collaborated closely with retailers to implement Auror county-wide.
Police and Crime Commissioner Jonathan Ash-Edwards said: "Retailers wanted stronger partnership working, easier ways to report offences, and more action against repeat offenders. Auror delivers on that feedback, helping to make our town centres safer."
Funding is available for smaller and independent businesses to access ShopSafe, a similar system to Auror, ensuring all local businesses can combat retail crime effectively.