Bedfordshire Police control room faces sustained high demand
Call volumes remain higher than last year
Bedfordshire Police’s Force Control Room is continuing to deal with sustained high demand, with call volumes remaining elevated into autumn and exceeding those recorded during the same period last year.
The teams working behind the scenes are on the frontline of policing every day, answering emergency calls, assessing incidents and coordinating officers to ensure people get the help they need.
With Bonfire Night approaching, the control room is preparing for another particularly busy period, when incidents including antisocial behaviour can place additional pressure on already stretched resources.
Despite the high demand, emergency calls to Bedfordshire Police are currently being answered within 10 seconds, highlighting the work of call handlers, radio agents and other control room staff who work around the clock to keep communities safe.
The appeal comes during International Control Room Week (26 October to 1 November), which recognises the vital contribution of staff who are often the first point of contact for people in need of police assistance.
Superintendent Corina House said: “Our Force Control Room teams work exceptionally hard to make sure people get the help they need and have managed sustained high levels of demand throughout the summer and into autumn.
“However, with one of our busiest weeks now approaching, we’re asking everyone to play their part in helping us remain available for those who really need us.”
To help manage demand, residents are being encouraged to choose the most appropriate way to contact police. 999 should only be used in an emergency or when a crime is in progress, while non-emergencies can be reported through the force’s online reporting forms, webchat or by calling 101, all available 24/7.
Some issues, such as noise complaints and minor neighbour disputes, may be better directed to local councils, housing associations or other relevant agencies.
Additional officers will be deployed to busy areas around Bonfire Night to deter antisocial behaviour and reassure residents.
People are also being urged to use fireworks legally and safely, respect others and consider how their behaviour might affect vulnerable members of the community.