Santa Claws Christmas Activation Terms and Conditions
- Promotion Overview
The Santa Claws Christmas Activation (the “Promotion”) is operated by Musgrave Limited ( the “Promoter”), and administered by Cool FM (the 'Administrator'). Participation is free and no purchase is necessary.
1.2 The Promotion involves the use of a free-to-play grabber machine at designated locations and times, offering participants the opportunity to win prizes, including gift cards, selection boxes, Frank & Honest reusable cups, and entries into a final prize draw for a £5,000 travel agent voucher (T&Cs apply).
- Promotion Period and Locations
2.1 The Promotion commences at 14:00 on Monday, 15th December 2025 and concludes at 17:00 on Friday, 19th December 2025 (the “Promotion Period”).
2.2 The Promotion will take place at the following locations and times:
• Monday 15th December: Grand Central Station, Belfast, 14:00–17:00
• Tuesday 16th December: Erneside Shopping Centre, Enniskillen, 14:00–17:00
• Wednesday 17th December: The Boulevard, Banbridge, 14:00–17:00
• Thursday 18th December: Fairhill Shopping Centre, Ballymena, 14:00–17:00
• Friday 19th December: Victoria Square, Belfast, 12:30 – 15:30
Cool FM on air entry is open during these times only.
- Eligibility
3.1 The Promotion is open only to residents of Northern Ireland.
3.2 Employees of the Promoter and Administrator and their immediate families are not eligible to participate.
3.3 Participants under the age of sixteen (16) must be accompanied by an adult.
- Entry Mechanism
4.1 Participants gain entry by using the grabber machine during the Promotion Period at any of the designated locations or entry via Cool FM.
4.2 Each participant is permitted up to three (3) plays per day.
4.3 Prizes are awarded based on the capsule retrieved from the grabber machine. 4.4 Four (4) daily capsules will contain slips granting entry into the New York trip draw.
4.5 One (1) additional entrant per day will be selected by Cool FM via an on-air “call to enter” mechanic for the New York trip draw.
4.6 The on-air competition will run daily Monday 15th-Friday 19th December 2025 on the Afternoon Show. Each day the phone lines will be opened and a listener selected at random to come to air. The listener must answer 3 New York themed questions correctly to win a £200 voucher for SuperValu and Centra and a place in the draw for a trip to New York. If a listener gets one or more questions wrong another listener is selected at random to answer the same set of questions. This is repeated until we have a winner.
On Friday 19th December 2025 all 5 x daily on-air qualifiers and daily onsite qualifiers will be entered into the draw to win the trip to New York. The winner will be announced on the Afternoon Show before 4pm on Friday 19th December 2025.
If a person qualifies for the draw on air they cannot qualify on site and if they qualify on site, they cannot qualify on air.
4.7 Participants must provide their full name, valid phone number, and email address for prize administration purposes. If the winner of the New York trip entry is under 18 years of age, the details we collect and use for prize administration must be those of their parent or legal guardian.
- Prizes
5.1 Instant prizes available include the following:
£100 Gift Cards
£50 Gift Cards
£20 Gift Cards
£10 Gift Cards
Selection Boxes / Festive Treats
Frank & Honest Reusable Cups
Entry to New York Draw
5.2 Grand Prize:
One (1) winner of the New York trip draw will receive a £5,000 travel voucher redeemable with a licensed travel agent - Rosetta Travel, 62 Knockbreda Road, Belfast BT6 0JB.
5.3 The Grand Prize winner is responsible for all arrangements, including flights, accommodation, visas, passports, insurance, and other necessary documentation. The Promoters accept no responsibility for such arrangements.
5.4 Prizes are non-transferable and no cash alternative will be offered.
- Winner Selection and Notification
6.1 Instant prize winners will be notified immediately upon retrieval of the prize from the grabber machine.
6.2 Four (4) daily New York trip entries are won from the grabber machine capsules.
6.3 One (1) Cool FM listener per day will be selected via an on-air mechanic to participate in the New York trip draw.
6.4 The final New York trip winner will be announced live on Cool FM on Friday, 19th December 2025.
6.5 The selected participant must answer the live call on air between 3.30-4:00pm on Friday 19th December 2025. In the event that the selected participant fails to answer the call or if they lose signal during the call, this will result in forfeiture of the Prize, and an alternative participant will be selected immediately. We accept no liability for network, technical or signal errors, issues or failures experienced by entrants when entering the Competition or at any stage during the mechanic of the Competition.
6.6 If the winner of the New York trip is under 18 years of age, the prize will be awarded to their parent or legal guardian, who must accompany the winner on the trip. All travel arrangements, including passports, visas, and insurance, are the responsibility of the winner and their parent or guardian.
- Data Protection
7.1 Musgrave is the data controllers for all personal data collected and processed during the Promotion.
7.2 Personal data collected from competition entrants (such as name and contact details and any other information necessary to administer the competition) will be processed for the purpose of managing and administering the competition, verifying eligibility, contacting winners and allocation of prizes. This data will be retained for a period of 3 months following the conclusion of the Promotion and will then be securely deleted.
Musgrave relies on Legitimate Interest as the lawful basis for processing this personal data.
7.3 Photography & filming: By participating in the Santa Claws Christmas Activation, you may be captured in photos and video footage which may be used for the purpose of promoting this event and Musgrave, internally or externally. You may appear in some of this content, which could be used in local or national media, on websites, or across social media platforms. For more information on how we may process photography & videography please see our fair processing notice which is displayed at each event.
7.4 If you do not wish to be photographed or filmed, please inform a member of staff on the day.
7.5 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of information that is no longer required. You can ask Musgrave to stop using your images at any time; in this case, they will not be used in future publications but may continue to appear in materials already in circulation.
7.6 Musgrave is committed to processing information in accordance with the General Data Protection Regulation (GDPR). Personal data collected will be held securely and used only for administrative purposes.
7.7 You have the right to lodge a complaint regarding data protection issues with the Data Protection Commission (https://www.dataprotection.ie/) for Ireland/ROI and the Information Commissioner’s Office (https://ico.org.uk/) for UK/NI.
For more information on how we process your personal date please see our Privacy Policy here Privacy policy - Musgrave
- General Conditions
8.1 The Promoter reserve the right to amend, suspend, or terminate the Promotion at any time in the event of circumstances beyond their reasonable control.
8.2 By participating, entrants agree to be bound by these Terms and Conditions.
8.3 The laws of Northern Ireland govern these Terms and Conditions.
9. Promoter Contact Details Musgrave Limited, 1–15 Dargan Crescent, Duncrue Road, Belfast BT3 9HJ
- Administrator Contact Details
Cool FM, Kiltonga Industrial Estate Newtownards BT23 4ES